On July 5, 2010, in tandem with PFSOFT’s launch of its 24-hour customer support service, the company has also gone live with its new support website for clients of its Protrader trading platform software.
Officially called PFSOFT Support Center, the new website is aimed at providing existing customers with the convenience of a single interface to interact with PFSOFT’s Support Team as well as with other Protrader customers.
On the new website, customers can file their issues with the Support Team, and track their status and progress, as well and download and view details of new software updates and releases. Issues can also be discussed on the mini-forum and articles and news are also available to be commented on. All these various events can be subscribed to, so as to receive email notifications of changes to content and updates.
«PFSOFT Support Center means that our customers can interact with us in a single place, and keep up to date with our progress on working on their issues, and much more,» says support manager, Illia Kochyzhev. «The main idea is a tight and formalized interface to facilitate efficiency of communication and to allow our customers to stay informed, so they can be assured of what’s going on at any moment.»
Since PFSOFT’s Support Team have now started working 24 hours/day, the new website also makes coordination easier between staff when they change shifts, as well as issue tracking and organization.
Future plans for the Support Center involve adding a server status monitoring panel and license management functionality to the website.