Each of our partners deserves a full support
Protrader is a tailored solution that is aimed to fit our partners in all aspects. They receive full support and consultancy from our side throughout the deployment process, maintenance, and further development. Our partners are welcome to report any issues with the platform, request enhancements or new custom upgrades. The whole process is handled by the semi-automated ticket system and our dedicated staff.
Main services
Platform monitoring
Part of our support process is the platform monitoring which provides us information about condition of crucial segments of our solution functioning on partner’s behalf. Thanks to that, we have quick access to any signs of problems and good idea about their location
Platform updates
Protrader Solutions offers their partners periodical software updates which are the result of persistent quality assurance processes run by the company. Updates are implemented during weekends and only after previous partner’s consent - updates are optional
Servers monitoring
Protrader Solutions offers to monitor most important server parameters, such as: free RAM, CPU load, free disc space, inodes, network interface load, network availability etc.
Ongoing technical support
Our partners have dedicated 24h support team available. Protrader Solutions ensures brokers with all required assistance, saving their time and reducing maintenance costs
Client center
Protrader Solutions Client center is our innovative project which allows partners to send bug reports and enhancement requests in a convenient and transparent way within a semi-automated system. Any technical issues regarding Protrader may be solved within that system. After receiving a ticket, our team develops a patch and includes it to the next update package. Moreover, the whole documentation and manuals regarding Protrader will be available inside that system
Support channels
Tickets
E-mails
Skype
Phone
