Each of our partners deserves a full support

Protrader is a tailored solution that is aimed to fit our partners in all aspects. They receive full support and consultancy from our side throughout the deployment process, maintenance, and further development. Our partners are welcome to report any issues with the platform, request enhancements or new custom upgrades. The whole process is handled by the semi-automated ticket system and our dedicated staff.

Main services

Platform Monitoring - Protrader Technical Support

Platform monitoring

Part of our support process is the platform monitoring which provides us information about condition of crucial segments of our solution functioning on partner’s behalf. Thanks to that, we have quick access to any signs of problems and good idea about their location
Platform Updates - Protrader Technical Support

Platform updates

Protrader Solutions offers their partners periodical software updates which are the result of persistent quality assurance processes run by the company. Updates are implemented during weekends and only after previous partner’s consent - updates are optional
Servers Monitoring - Protrader Technical Support

Servers monitoring

Protrader Solutions offers to monitor most important server parameters, such as: free RAM, CPU load, free disc space, inodes, network interface load, network availability etc.
Ongoing Protrader Technical Support

Ongoing technical support

Our partners have dedicated 24h support team available. Protrader Solutions ensures brokers with all required assistance, saving their time and reducing maintenance costs
Client Сenter - Protrader Technical Support

Client center

Protrader Solutions Client center is our innovative project which allows partners to send bug reports and enhancement requests in a convenient and transparent way within a semi-automated system. Any technical issues regarding Protrader may be solved within that system. After receiving a ticket, our team develops a patch and includes it to the next update package. Moreover, the whole documentation and manuals regarding Protrader will be available inside that system

Support channels

Support Channel by Tickets System - Protrader Technical Support
Support Channel by eMail - Protrader Technical Support
Support Channel by Skype - Protrader Technical Support
Support Channel by Phone - Protrader Technical Support